Transport
United Airlines
2.3
Delta
2.0
Customers' voice
Who leads and who lags in customer service - Transport
Customer feedback in this category is thin. Neither company has a written summary of what customers say, so the picture rests only on ratings.
United Airlines is rated 2.3 from 8 votes, which suggests customers are mostly dissatisfied, though the sample is small. Delta is rated 2 from just 1 vote, which is a very weak signal and should not be treated as a reliable verdict.
The news points to what travelers may value. Onboard connectivity such as United's Starlink Wi-Fi gets praise from at least one frequent flyer, and Delta's food upgrades are getting attention. Concerns revolve around safety incidents, disruption, delays and loyalty status becoming harder to earn.
Written automatically by AI from the news, reviews and ratings on this site; it may contain inaccuracies. Updated: 2026-11-01
Transport | News roundup
The latest news about Transport
Transport news this period centers on two US airlines, United Airlines and Delta, both dealing with safety headlines, cost pressure and route growth.
United Airlines has had a run of incident reports, including a flight arriving at LAX after turbulence injured flight attendants, passengers delayed overnight after a serious in-flight threat, and a report of an alleged sexual assault on a flight to Chicago. Earlier coverage also mentioned a viral gate-agent assault video and weather disruptions that left a transatlantic flight stranded. The airline is also making it harder to reach its top frequent flyer status in 2027. A Canadian competition watchdog has warned that an Air Canada-United deal could raise airfares.
On the positive side, United is adding four new routes for 2027 and a Charleston-San Francisco service. It is also promoting free Starlink Wi-Fi, which one Delta loyalist said was pulling him toward flying United more.
Delta is dealing with rising fuel costs, a Q3 earnings miss and lowered guidance, and has warned of more capacity restraint. It delayed plans for nonstop Saudi Arabia service, with its CEO saying safety will make the call. Earlier coverage noted the Toronto runway crash, in which all 80 passengers survived, and lawsuits that followed.
Delta is still working on the passenger experience, with upgraded onboard food, a popular Biscoff cookie and a new Boston-Reykjavik route for summer 2027.
Written automatically by AI from the news, reviews and ratings on this site; it may contain inaccuracies. Updated: 2026-11-01
Questions & answers
Common questions about Transport
Which companies in Transport offer live chat?
Live chat is available from: Delta.
How do I choose an airline?
Compare routes, schedule reliability, how the airline handles delays and cancellations, and what customers report about its service. Treat ratings with few votes cautiously. Check recent news for safety or disruption issues on your route.
Is it easy to switch airlines if I'm unhappy?
Usually yes for new bookings, but you may lose loyalty status and miles built up with your current airline. Before switching, check how the new airline's program works and whether its routes fit your travel pattern. Changes to status rules, like United's tougher 2027 requirements, can be a reason to reassess.
What are the most common complaints about airlines?
Delays, cancellations, turbulence-related disruption, overnight stranding and slow handling of compensation are typical frustrations. Changes to loyalty programs and rising costs can also upset regular flyers. Customers also want clear communication when something goes wrong.
What should I check before contacting an airline?
Gather your booking reference, flight details, dates and any receipts or screenshots of the problem. Write down what happened and what outcome you want, such as a refund, rebooking or compensation. Keep a record of every contact and reply.