Banks

Customer feedback in this category is thin. No written customer comments were provided for any of these banks, so there is little detail on what people praise or complain about day to day.

Citibank has the most ratings, with 3.5 out of 5 from 76 votes, which is a modest but more reliable signal. Wells Fargo, JPMorgan Chase and U.S. Bank each sit at 3 out of 5 from a single vote, and Bank of America has 1 out of 5 from one vote. These single ratings are weak signals and should not be treated as a verdict.

News coverage adds some context for consumers: reports of poor communication at Citibank, compliance penalties at Bank of America and branch closures at U.S. Bank are worth keeping in mind, but they are not customer reviews.

Big US banks have had a mixed month. Bank of America drew the heaviest headlines, with multiple outlets reporting a $1.2 billion penalty over alleged money laundering and sanctions compliance failures. Earlier coverage also noted it scrapped diversity hiring goals and cut some investment banking roles.

Wells Fargo reported profit ahead of estimates, but revenue and net interest income fell short. It also announced its largest round of layoffs in at least five years, and reports say it faces a regulator probe over its efforts to boost Black homeownership. Earlier coverage noted it dropped some diversity and climate targets and is in a legal dispute with JPMorgan Chase over a commercial real estate loan.

JPMorgan Chase posted a rare profit miss as dealmaking and bond trading lost momentum. It also blocked outside AI agents from directly accessing customer accounts, and announced investments in companies tied to national security. Earlier coverage highlighted employee pushback over its return-to-office mandate and scrutiny over debanking.

Citibank's recent headlines were mostly about products and technology, including a cautious approach to AI agent access and a reported fraudulent withdrawal from an elderly woman at a New York branch. Earlier coverage described a large internal error that was quickly fixed and lawsuits over frozen climate funds, with criticism of its transparency.

U.S. Bank announced a new identity, privacy and credit monitoring service and reported third quarter results. Reports also flagged unvetted AI agents accessing US bank accounts, a risk chief leaving for Amex, and earlier branch closures and removal of DEI references.