Telecom
T-Mobile
1.0
Sprint
3.3
Verizon
4.5
Xfinity
1.0
metro PCS
3.1
Straight Talk
3.0
AT&T
1.7
Time Warner Cable
3.7
Spectrum
4.0
Boost mobile
1.0
Customers' voice
Who leads and who lags in customer service - Telecom
The data does not include written customer comments, so this picture rests on ratings alone. Several ratings rest on very few votes, so they are weak signals.
Time Warner Cable (3.7 from 52 votes) and metroPCS (3.1 from 51 votes) have middling ratings from a meaningful number of raters. Verizon stands out with the best score, 4.5 from 36 votes, which is the strongest signal of a good experience in the category.
AT&T has the clearest problem, with 1.7 from 77 votes, the most raters of any company. T-Mobile (1.0), Xfinity (1.0) and Boost Mobile (1.0) also score very low, but with 6, 2 and 1 votes they are less certain. News coverage mentions customer service struggles at T-Mobile and complaints about SIM cards and refunds at Boost Mobile.
Written automatically by AI from the news, reviews and ratings on this site; it may contain inaccuracies. Updated: 2026-11-01
Telecom | News roundup
The latest news about Telecom
Network upgrades and data security dominated telecom news. Verizon lifted its annual forecasts and signed an AI infrastructure deal with AWS, while also revamping its fixed wireless service. Its stock was described as this year's wireless winner after wireless subscriber additions beat estimates, though revenue was light.
Data breaches remain a consumer worry. AT&T customers have begun receiving payments from a $177 million data breach settlement, and T-Mobile has been tied to a large breach settlement as well. AT&T is also forming a fiber joint venture, and T-Mobile has said it plans to be first with 6G.
Plans and perks are shifting. T-Mobile introduced new T-Mix plans that trade phone deals for streaming perks, and Straight Talk upgraded its unlimited plans without raising prices. Boost Mobile is running a Mike Tyson ad campaign built around its $25 plan, and Metro by T-Mobile promoted a $15 unlimited 5G plan with concert perks.
Cable providers are in flux. Spectrum, the brand Time Warner Cable now uses, is losing its chief commercial officer and its CMO at year-end as Charter restructures. Xfinity is expanding into new areas, bringing NFL Network and RedZone back to its lineup, and Comcast is laying off workers in Washington as part of a nationwide restructuring.
Note that much of the news for Sprint is about sports seasons rather than the telecom brand, so it says little about service.
Written automatically by AI from the news, reviews and ratings on this site; it may contain inaccuracies. Updated: 2026-11-01
Questions & answers
Common questions about Telecom
Which company in Telecom has the best customer service rating?
According to Servul user ratings, Verizon leads with 4.5 out of 5 (36 votes). Next: Time Warner Cable (3.7) & Sprint (3.3).
Which company in Telecom has the lowest customer service rating?
In Servul user ratings, T-Mobile is last with 1.0 out of 5 (6 votes).
Which companies in Telecom offer live chat?
Live chat is available from: T-Mobile, Straight Talk & Time Warner Cable.
How do I choose a telecom company?
Compare coverage where you live and work, the total monthly cost including fees, and contract terms. Check user ratings and how many people voted, since a high score from very few votes is a weak signal. Also look at whether the company has had recent service or security problems.
What should I know before switching providers?
Check whether you owe anything on a contract or a phone payment plan and whether your phone is unlocked. Ask about keeping your number and confirm the new plan in writing. Keep your old service active until the new one works.
What are the most common complaints in this category?
Customers often complain about billing surprises, price increases and slow resolution of problems. Coverage gaps and trouble getting refunds or fixing SIM and device issues also come up. Data breaches have become a further concern for customers.
What should I check before contacting customer service?
Gather your account details, recent bills and a short, clear description of the problem with dates. Note what you want as an outcome, such as a refund or a fix. Keep a record of each contact, and escalate politely but firmly if the issue is not resolved.