TEC
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Public transport for Wallonia
More about TEC >>TEC (Transport En Commun) is the public transport operator for Wallonia, the French-speaking region of Belgium. It provides bus and tram services across the region, connecting cities, towns and rural areas. TEC is responsible for planning routes, maintaining vehicles, and operating daily public transportation services for millions of passengers in Wallonia.
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Tip #21 Tip for a better service
Remain calm and polite
When facing a frustrating situation, maintaining composure while speaking with customer service representatives can dramatically improve your chances of a favorable resolution. Remember that the person assisting you didn't cause your problem and is your ally in finding a solution. Using a respectful tone, even when expressing disappointment, helps create a collaborative atmosphere where customer service personnel feel more motivated to go above and beyond for you. Customer service representatives handle numerous challenging calls daily, and your patience may be rewarded with extra effort or exceptions they might not extend to hostile customers. A calm exchange allows both parties to focus on problem-solving rather than managing emotions.