TEC
Public transport for Wallonia
More about TEC >>TEC (Transport En Commun) is the public transport operator for Wallonia, the French-speaking region of Belgium. It provides bus and tram services across the region, connecting cities, towns and rural areas. TEC is responsible for planning routes, maintaining vehicles, and operating daily public transportation services for millions of passengers in Wallonia.
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www.tec-wl.be
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Avenue Gouverneur Bovesse 96, 5100 Namur, Belgium
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081/32.27.10
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TEC | Latest News
Everything that new with TEC
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💡 Tip from us
Tip #25 Tip for a better service
Request escalation when appropriate
When your issue remains unresolved despite a customer service representative's best efforts, politely requesting to speak with a supervisor can be an effective strategy. Begin by acknowledging the current representative's assistance before explaining that your situation might require additional authority or expertise. Phrases like "I appreciate your help with this, but given the complexity of my situation, would it be possible to speak with a manager?" maintain goodwill while advancing your case. Senior customer service personnel typically have greater flexibility regarding policy exceptions, compensation offers, or specialized knowledge that can unlock solutions unavailable at the front-line level. Escalation should be viewed not as a complaint about the initial representative but as a necessary step when your particular circumstance requires additional resources.