NMBS
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Belgium's national railway connecting cities and people
More about NMBS >>NMBS/SNCB is the national railway company of Belgium, providing passenger rail services throughout the country and to international destinations. It operates trains, manages stations, and maintains rail infrastructure to connect Belgian cities and towns.
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Everything that new with NMBS
NGOs call on SNCB to halt train order with Spanish company over activities in Palestine - belganewsagency.eu
26-08-2025
Epicor invests in BMDS Data Yard - - Enterprise Times
20-08-2025
Belgian NGOs battle against contract to Spanish company operating in West Bank - Eunews
26-08-2025
Fire at waste processing company in Anderlecht disrupts train traffic - belganewsagency.eu
07-08-2025
Train punctuality up in July - The Brussels Times
07-08-2025
Alstom challenges Belgian railway’s train order again - belganewsagency.eu
18-08-2025
Founding NBG Partner Cowal acquires Neilson’s Joinery Superstore - Professional Builders Merchant
28-08-2025
Brussels North Station evacuated for 2 hours due to suspect package - VRT
14-08-2025
SNCB adapts services for new schoolyear - The Brussels Times
20-08-2025
Train Driver Fired for Live TikTok Stream.. Claims Full Focus on Driving in Belgium - Faharas News
09-08-2025
No Trains Between Leuven and Aarschot This Week.. Wezemaal Station Upgrades Continue - Faharas News
19-08-2025
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Tip #25 Tip for a better service
Request escalation when appropriate
When your issue remains unresolved despite a customer service representative's best efforts, politely requesting to speak with a supervisor can be an effective strategy. Begin by acknowledging the current representative's assistance before explaining that your situation might require additional authority or expertise. Phrases like "I appreciate your help with this, but given the complexity of my situation, would it be possible to speak with a manager?" maintain goodwill while advancing your case. Senior customer service personnel typically have greater flexibility regarding policy exceptions, compensation offers, or specialized knowledge that can unlock solutions unavailable at the front-line level. Escalation should be viewed not as a complaint about the initial representative but as a necessary step when your particular circumstance requires additional resources.