和運租車
Taiwan's premier car rental service provider
More about 和運租車 >>和運租車 (Easyrent) is a leading car rental company in Taiwan, established in 1999 as part of the Hotai Motor Group. They offer a wide range of vehicles for short-term and long-term rentals, as well as innovative services like one-way rentals, hourly billing, and extended holiday hours across 43 nationwide service locations.
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hims@hotaimotor.com.tw
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0800-024-550
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www.easyrent.com.tw
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台北市中山區長安東路二段99號5樓
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💡 Tip from us
Tip #25 Tip for a better service
Request escalation when appropriate
When your issue remains unresolved despite a customer service representative's best efforts, politely requesting to speak with a supervisor can be an effective strategy. Begin by acknowledging the current representative's assistance before explaining that your situation might require additional authority or expertise. Phrases like "I appreciate your help with this, but given the complexity of my situation, would it be possible to speak with a manager?" maintain goodwill while advancing your case. Senior customer service personnel typically have greater flexibility regarding policy exceptions, compensation offers, or specialized knowledge that can unlock solutions unavailable at the front-line level. Escalation should be viewed not as a complaint about the initial representative but as a necessary step when your particular circumstance requires additional resources.