Test-Achasts
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Informing and protecting Belgian consumers
More about Test-Achasts >>Test-Achats is a Belgian non-profit consumer organization founded in 1957 that promotes consumer protection through product testing, research, and advocacy. It publishes a subscription magazine and provides information to help consumers make informed decisions.
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💡 Tip from us
Tip #22 Tip for a better service
Take notes during the conversation
Documenting your customer service interactions provides valuable protection and reference material for future needs. Record the representative's name, employee ID if provided, the date and time of your conversation, and detailed notes about what was discussed and promised. These records become particularly important if you need to follow up on unresolved issues or if contradictory information emerges in subsequent customer service interactions. Your notes also help you track the consistency of information across multiple customer service contacts, potentially identifying systemic issues that higher management should address. Having this documentation readily available for future reference saves you from repeating explanations and strengthens your position if disputes arise.