KBC
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Integrated bank-insurance for retail and business clients
More about KBC >>KBC Group is a Belgian universal multi-channel bank-insurer, focusing on private clients and small and medium-sized enterprises in Belgium, Czech Republic, Slovakia, Hungary, Bulgaria, and Ireland. It offers integrated banking, insurance, and asset management services through various channels including branches and electronic platforms.
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Tip #28 Tip for a better service
Provide constructive feedback
Taking time to complete customer service satisfaction surveys with thoughtful, specific feedback contributes to systemic improvements that benefit all consumers. Rather than simply rating your experience, include details about what worked well and concrete suggestions for enhancement. Effective feedback mentions both positive aspects worth reinforcing and areas needing improvement, maintaining a constructive tone throughout. Customer service departments rely heavily on these insights to refine training programs, identify knowledge gaps, and recognize exceptional performance among their teams. By participating in this feedback loop, you not only process your own experience but also help shape better customer service interactions for countless others who will follow in your footsteps.